LOGISTICS OUTSOURCING: PERFORMANCE AND INNOVATION

At Viapost, innovation is at the very core of our approach, and our aim is to provide customers with increasingly intelligent and efficient services.

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Sentinelle

A comprehensive tool for tracking your orders and developing a dynamic relationship with your customers.

 
  

Pan-European feedback

Global management of returned goods, with full traceability up to the last mile.

 
  

Production unit

Dedicated to the preparation of your e-commerce orders, our innovative, industrial-scale production unit is unique in Europe.

 
  
 

 

sentinelle

Sentinelle

Manage the customer experience

  • Your challenge: To develop customer relations and loyalty through proactive service.
  • Our solution: A comprehensive tool for tracking your orders and developing a dynamic relationship with your customers.
  • Our solution in detail: Stay in control of your deliveries thanks to SENTINELLE. This all-in-one smart tool for order tracking allows you to manage all stages of a package’s journey, proactively and interactively, with all players involved.

With SENTINELLE, turn your shipments into a tool for achieving customer satisfaction and loyalty.

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THE BENEFITS OF THIS SOLUTION

View the status of your stock in real time (acceptances, stock consultation, etc.).
Seamless traceability of each package, thanks to an interface between Sentinelle and your carriers.
Alerts can be configured to identify major incidents (delays, lost packages, etc.) and allow you to handle them quickly through corrective actions.
Package delivery notifications sent to your customers (by email or text messaging).
Tracking of complaints classified according to type and status.
A global view of your transport activity and its performance.

european-returns

EUROPEAN RETURNS

Simplify your handling of returned goods

  • Your challenge: Guarantee your customers consistently optimal management of returned goods, whatever the country
  • Our solution: Global management of returns, with full traceability up to the final mile, regardless of the carrier.
  • Our solution in detail: Use a toolbox you can customize and plug into your e-commerce site. Enjoy a turnkey service for management of your returned goods, and guarantee your customers consistently high service quality throughout Europe.

With our EUROPEAN RETURNS service, confidently expand your European business!

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The benefits of this solution

Creation and provision on your e-commerce site of a Return Request form.
The possibility of offering your customers an instant exchange service (product swap).
Standardized procedures for handling your returns, incorporating local processing points (European platform, stores, carrier networks, etc.).
Package delivery solutions that rely on a European transnational carrier network.
The possibility of reducing costs by handling returned goods locally.
After-sales management through a multilingual call center.

production-unit

‘INDUSTRIAL’ PRODUCTION UNIT

Cutting-edge technology

  • Your challenge: Step up high powered e-commerce fulfilment operations while focusing on your core business.
  • Our solution: Dedicated to the preparation of your e-commerce orders, our innovative, industrial-scale production unit is unique in Europe.
  • Our solution in detail: Our logistics production unit guarantees unrivaled speed in preparing orders and shipping them the same day. With production capacity of 3,600 packages a day, our production unit offers a quality rate of 99.98% for order preparation!

Our production unit lets you guarantee your customers fast, high-quality preparation of their orders, thus increasing their satisfaction!

CONTACT OUR TEAMS

THE BENEFITS OF THIS SOLUTION

A unique process which combines technology and tailor-made services that meet your needs.
Tried and tested industrial processes that help you keep your deadline and quality promises.
A high degree of flexibility to offset major sales variations.
Sharing of human and technical resources to achieve economies of scale.
Use of recyclable consumables, optimisation of package dimensions, and reduced energy consumption for lighter environmental impact.
Tailor-made services that offer your customers true customisation of their packages: gift wrapping, cards, silk paper package cushioning, photos of package interior, inserts, etc.